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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A context menu will open. It includes comprehensive information about all the actions that you can carry out on the page in question. Each pop-up window appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive variety of tutorial videos explaining how to work with our hosting Control Panel. They're meant for those of you who want to see how things are being done rather than only reading articles. Thus, anyone can quickly get to know our Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you are looking for, take a gaze at our comprehensive Frequently Asked Questions section, which contains questions asked by actual clients and provides practical solutions. We frequently update our Frequently Asked Questions database with new Q&A's so as to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions database either, we have a excellent team of support engineers available 24/7 and ready to help you with any issue. Each support ticket you send will be replied to in less than one hour (the average ticket response time is about 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 323555

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com